How to make a request:
Apply through contact us page – choose the option of Exchange or return – write the request number and attach details and pictures of the product.
Use the ticket number to follow up through
Terms and conditions:
- To take advantage of the return, exchange and warranty services, the invoice must be attached to the application.
• Return and exchange includes all items provided that the item is in the same condition as it was when purchased and wrapped in the original package.
• Return within 3 days and replacement within 7 days from the date of purchase.
- Return amount of Fitness equipment and heavy machinery will be minus 120 SR of delivery and 90SR for Instillation fees.
• Promotional offers are not exchanged or returned
• Refunds are not made in cash
• The return and replacement period is calculated from the date of receipt and it is necessary to bring the stamped purchase invoice that arrived with the shipment.
• Sports equipment and equipment are not returned in the event they were used or the packaging they were received in was received
• The shipping value is deducted upon return from the value of the amount received
• Returned shipments are received at the company’s exhibition headquarters – Sporta (Riyadh – Dammam – Jeddah) in an empty area outside these areas or not delivered to the exhibition. They will be shipped with the shipping company with additional.
Immediate replacement of defected products:
FA’A Store will replace any item with a factory defect within 3 days of the date of purchase or refund if no replacement is available:
- The device should be free of any scratches or misuse.
- Deliver the original case with all the accessories and manuals inside.