We will start preparing your order once the payment is completed, request will not be processed before payments
If the information provided is clear and complete ( Phone number – City- District ) is complete then average delivery is :
• There is no shipping outside the Kingdom of Saudi Arabia.
Once your order has been shipped, the shipment details will be sent via text message to the registered mobile number and email, this message contains the Tracking number which consists of a series of several numbers Example: 3992789952
You can use the number to track the shipment status through the SMSA company website www.smsaexpress.com
or you can call 920009999
You can get all your order information through your personal account on the website – My Orders
Heavy sports equipment is delivered through FA’A’a site team. You can get all your order information through your personal account inside the site – My orders
Receiving the shipment from the shipping company means that the shipment was in a good condition and the box was sealed
The request can be canceled from the cancel option in my orders without any fees. In the event of electronic payment, the financial process will be reversed for a period that varies and depends on the bank the payment was made through.
The order must be canceled by opening a ticket through Contact Us page – canceling an order – the order number and customer data must be submitted, the response will be made within two working days and the delivery amount will be deducted from the total amount refunded to the customer.