Orders & Shipping

Order Confirmation:

We will start preparing your order once the payment is completed, request will not be processed before payments

Delivery Period:

If the information provided is clear and complete ( Phone number – City- District ) is complete then average delivery is :

• Inside Riyadh (3- 5 ) Business days

• Outside Riyadh (5-10) Business days

Shipping and Installation:

• There is no shipping outside the Kingdom of Saudi Arabia.

• Shipping to the following regions (Dammam, Jeddah, Riyadh, Qassim, Jubail, Khamis Mushait, Hail, Hofuf, Yanbu, Taif, Tabuk, Jazan, Najran, Qatif)
  • Free shipping and installation for any city above in the event that the order value is more than 500 Riyals.
  • Sports devices are installed by the FA’A store in the main areas (Riyadh – Jeddah – Khobar), while other areas are collaborated by the FA’A store with a third service provider to install and maintain from the store.
  • Shipping cost is deducted in the event of a return or replacement of heavy machinery and equipment.

Tracking Orders:

• Small orders (such as accessories and clothes):

Once your order has been shipped, the shipment details will be sent via text message to the registered mobile number and email, this message contains the Tracking number which consists of a series of several numbers Example: 3992789952

You can use the number to track the shipment status through the SMSA company website www.smsaexpress.com

or you can call 920009999

You can get all your order information through your personal account on the website – My Orders

• Orders for heavy machinery and equipment:

Heavy sports equipment is delivered through FA’A’a site team. You can get all your order information through your personal account inside the site – My orders

Delivery:

Receiving the shipment from the shipping company means that the shipment was in a good condition and the box was sealed

Order Cancelation :

• Within 24 hours:

The request can be canceled from the cancel option in my orders without any fees. In the event of electronic payment, the financial process will be reversed for a period that varies and depends on the bank the payment was made through.

• After shipping:

The order must be canceled by opening a ticket through Contact Us page – canceling an order – the order number and customer data must be submitted, the response will be made within two working days and the delivery amount will be deducted from the total amount refunded to the customer.

Refund: